Frequently Asked Questions

Your groomer will arrive and come to the door to pick up your pet. The van is completely self-sufficient. There is no need to connect to your power or water sources. Your groomer will work one-on-one with your pet from start to finish. They will have no need to crate your pet during the appointment. When they are almost finished, you will receive a text informing you that they will be bringing your pet back to your door.

We schedule our appointments based on location. We will be in specific areas each day. To request an appointment, you will need to provide your zipcode and we will let you know which day of the week we plan to be in your area. You will need to request an appointment on that day of the week. Once we finalize our schedule we will give you an approximate appointment time. When your appointment day arrives, we will text you when we are on our way to your home.

In accordance with state law, we require proof of the rabies vaccine. Alternatively, we happily accept proof of immunity via titer test results.

Fear Free grooming focuses on your pet's body language and watches for signs of fear, anxiety, or stress. If that level gets too high, your groomer will stop what they are doing and work with your pet to achieve positive reinforcement before proceeding. The goal of Fear Free grooming is to listen to your pet in order to make grooming a more enjoyable experience every visit.

Before the day of your first appointment, your groomer will come to your house at a scheduled time. They will introduce themselves to you and your pet. They will positively reinforce your pet with treats and affection while you both have the opportunity to enter the van and look (or smell) around. There is no grooming during this visit. Little Blue Groom Buggy will provide high value, quality treats for this visit. If your pet has any food-based allergies please let us know ahead of time and we will provide your pet with an appropriate treat

We are happy to travel outside of our service area for a fee of $1.50 per round trip mile. For example, if you live 5 miles outside of the area, you would be charged an additional $15.

If you want your pet to receive a full groom, you would request the Ultimate Bundle. However, they do not have to get a full groom with the Ultimate Bundle. If you would like the services provided with the top bundle (ie teeth brushed), but only want a bath or 'feet, face, fanny', you may still request that bundle.

Your pet loves you and would likely find it very difficult to be still if you were present for their grooming session. For their safety, we do not allow pet parents inside the van while grooming is in progress.

We highly value the satisfaction of our clients. If you are not pleased with your service, please contact Little Blue Groom Buggy within two business days of the appointment. We will work with you to attempt to rectify the issue

We do not groom cats, however we are happy to trim your cat's nails as an a la carte item. Subject to our base fee if we are not already scheduled to groom another one of your pets at the same location.

We accept Visa, Mastercard, Discover, and American Express. When making your first appointment, you will be asked for a credit card to be put on file. That card will be used to pay for the services your pet receives. When your appointment is reaching its end, your card will be charged for the agreed upon amount. If any additional fees (i.e. matting) need to be assessed to your bill, you will be informed of that before your card is run.

After your appointment is complete, you will have the opportunity to add a tip to your account. That tip will be included in your groomer's pay for the visit.

You may change or cancel any appointment prior to two business days before and we will work with you to reschedule. We understand that something unavoidable might come up within two business days of your appointment and typically will not charge a fee the first time. After that, we reserve the right to charge a fee equal to 50% of the total cost of your appointment. The fee will be charged to your card on file.